Frequently Asked Questions
 
Popular Questions
 
Shopping
 
Payment
 
Shipping & Delivery
 
Cancellation & Refund & Exchange
 
Membership information
 
Privacy & Security
Popular Questions
When will my order arrive?

The products you purchase are delivered within the delivery date range specified on the product detail page. You can also find the delivery date of the products you purchased on the "My Orders" page in the "My Account" section.

Orders received before 17:00 are shipped the same day.

When the order is delivered, you will be informed by the cargo company via SMS.

After it is shipped, you can follow the shipping stages of your order from the "Order Tracking" link under Customer Services.
Will My Order Be Delivered Same Day?

All your orders are delivered to Turkey on the same day,

All orders selected as Standard Shipping are delivered to the cargo on the same day and delivered to your address within 1-3 days,

Tuba Express orders for orders placed until 11:30 in Istanbul, on the same day between 14:00 - 23:00 with Tuba Express guarantee,

We deliver your orders within Istanbul after 11:30 with Tuba Express the next day.

If you still have an undelivered order under these conditions, you can get information from our Whatsapp Support Line.
When will my order be given to cargo?

If all the products in your orders are suitable for fast shipping, we prepare your orders until 17:00 on the same day, and orders placed after 17:00 to be delivered to the relevant cargo company the next day.

In case of product(s) that need to be supplied in your order, there may be variability in shipping times.

You can see the estimated delivery dates of the products after choosing the size on the product detail page.
When will my order arrive?

The products you purchase are delivered within the delivery date range specified on the product detail page.

You can also find the delivery date of the products you purchased on the "My Orders" page in the "My Account" section.

Orders received before 17:00 are shipped the same day.

When the order is delivered, you will be informed by the cargo company via SMS.

After shipping, you can track the shipping stages of your order from the "Where is my Cargo?" link in the "My Orders" tab in the "My Account" section.
How do I track my order?

After logging in as a member, by clicking on my account icon in the upper right corner of the homepage; From the "My Orders" section, you can track your order by contacting the relevant cargo company or visiting its website with your "Cargo Tracking Code" included in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company.
How can I return/exchange the products I bought?

Go to 'My Orders' from the 'My Account' section at the top right of Tubabutik.com. Press the 'Easy Return' button.

Select the product to be returned and the reason for the return.

If you have purchased more than one product of the same product, you must also select the number of products to be returned.

Make a note of your order number and request your return code from the WhatsApp support line.

Put the invoice together with the items to be returned in one package. Deliver the package to MNG Cargo with the return shipping code.

Simply provide the code, and you don't need to specify a Return address.

If you want to send your exchange or return cargo with another cargo company, please note that the shipping fee must be covered by you.

You are responsible for the exchange and return of your orders from abroad. It is not possible to exchange or return products whose tags have been removed, used, and damaged in a way that cannot be resold.
How can I cancel my order?

If you ordered the wrong product or changed your mind, you can easily cancel your products before the cargo preparations begin, as follows. You need to contact our WhatsApp support line and write "I want to cancel my order" with the order number.
How can I cancel my membership?

For the cancellation of your membership, you can send an e-mail titled membership cancellation to [email protected] from your registered e-mail address. Our relevant team will evaluate and fulfill your request within 7 working days.

or contact our WhatsApp support line and write "I want to cancel my membership" with your e-mail address.
I forgot my password, what should I do?

If you forget your password, you can click on the "Forgot Password" link on the "Member Login" page.

After typing the e-mail address of your account, you can request a password again by filling out the security box.

You need to contact our WhatsApp support line and write "Forgot Password" along with your e-mail address. Our support line will define your temporary password, you need to change your password after logging in.
How can I update my membership information?

You can visit the "My Account" page to update your membership information.
What are the shipping charges?

The shipping fee for your order varies according to the shipping country you have chosen and the shipping company you have chosen. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.
What are your payment options?

We have Credit Card, Money Order and Cash on Delivery payment options. Payment by Money Order and Cash on Delivery method is not accepted for abroad. There is a Cash on Delivery Service Fee of 19.99 TL for Cash on Delivery orders.
Are there any cuts in returns?

The Shipping Fee you paid for the products to reach you are not refundable.
Do you have wholesale?

To get detailed information about your wholesale purchases, you can contact us at our WhatsApp Customer Service number +90 533 011 88 22.

Or you can contact us at our customer service number 0850 532 69 56.

Or you can contact us at [email protected].
Are all the products on your site available in stores?

You can find all the products you see on Tubabutik.com in our Beşiktaş Store.
Do you have any other stock from your site?

You can get stock information by calling our Store directly at +90 850 532 69 56. The stocks of our Store are different from our online store.

You can ask us about the stock information of the product you are very interested in from our WhatsApp Customer Service number +90 533 011 88 22.
Will the items in my cart run out?

Unless you buy the product you added to your cart, there is a possibility that it will run out.
Can I order without being a member?

You can order without being a member. To do this, simply add the products you want to buy from the product pages to the basket and say 'Continue Without Being a Member' on the screen that appears at the 'Complete Order' step.

You can follow the information about the order you placed without being a member, from the e-mail address you shared during the order and your mobile phone number.

We recommend that you place an order as a member in order to access information about your orders and benefit from discounts.
Shopping
How can I order?

You can easily order by following the steps below.

Select the products you want to buy, the appropriate size, and click the 'Add to Cart' button.

After adding the products to your cart, click on the "My Cart" icon in the upper right corner of the screen.

Click the “Complete Order” button to continue.

Fill in the shipping address field correctly.

Choose your preferred payment method.

Fill in the required information and click the "Complete Order" button.
Do you have wholesale?

You can contact us on our WhatsApp Support Line number +90 533 011 88 22 to get detailed information about your wholesale purchases.
Do you have any other stock from your site?

You can get stock information by calling our Beşiktaş Store directly at +90 850 532 69 56. The stocks of our Beşiktaş Store are different from our online store.

You can ask us about the stock information of the product you are very interested in from our WhatsApp Customer Service number +90 533 011 88 22.
Can I order without being a member?

Üye olmadan sipariş verebilirsiniz.

To do this, simply add the products you want to buy from the product pages to the basket and say 'Continue Without Being a Member' on the screen that appears at the 'Complete Order' step.

You can follow the information about the order you placed without being a member, from the e-mail address you shared during the order and your mobile phone number.

We recommend that you place an order as a member in order to access information about your orders and benefit from discounts.
What should I do if I get an error while completing my purchase?

As Tuba Butik, we strive to provide you with a 100% safe shopping experience, but sometimes you may encounter technical errors while completing your shopping.

In such cases, we recommend that you contact us so that we can assist you as soon as possible.

You can reach us via our contact page or our WhatsApp Support Line +90 533 011 88 22.
How can I be notified when out of stock products are on sale again?

After clicking the sold out size on the 'Product Detail' page of our website, it is sufficient to click on the 'Notify When Available' button, you will be informed when the product is available again.
Payment
Do you have the option to pay at the door?

Yes, we offer our customers the option to pay at the door. You can choose our 'Cash at the Door and Credit Card at the Door' payment service to quickly complete your shopping in a comfortable and easy way.
Do you pay installments on a credit card?

If you do not have a product in your cart with an installment limitation or ban, you can use installments in your shopping. You can make installments up to 12 months on our site.
Are you saving my credit card?

Your credit card information is never shared with us during the payments you make. In addition, as tubabutik.com, we do not offer services such as card storage or card registration. In short, your card information is not saved.

However, our payment partner, iyzico, has a card saving feature, you can see this feature on the iyzico payment page during the payment step. If you tick this box, your card information is encrypted and stored under the iyzico guarantee so that you can easily process your next payments.
Am I safe when paying with a credit card?

Yes, you are completely safe. Tubabutik.com has the green bar (SSL) application, which is the highest security system. The best SSL Certificate is used, which ensures the security of the transmitted information with 128-bit encryption. Your card information cannot be seen by third parties at the payment step.

In addition, you provide your payment transactions with the assurance of iyzico. 3D Secure system is used in all transactions. 3D Secure is an identity verification system developed by card companies to ensure the security of online shopping.
Can I pay by wire transfer?

Yes, you can pay for your orders by Wire Transfer/Eft. Orders are canceled if payments are not made within 1 business day.
Shipping & Delivery
When will my order be given to cargo?

If all the products in your orders are suitable for fast shipping, we prepare your orders until 17:00 on the same day, and orders placed after 17:00 to be delivered to the relevant cargo company the next day.

In case of product(s) that need to be supplied in your order, there may be variability in shipping times. You can see the estimated delivery dates of the products after choosing the size on the product detail page.
When will my order be delivered?

According to the estimated delivery dates of the products you buy, shipping is provided in the fastest way to reach you.

When your order is shipped, you will be notified by SMS with your tracking code.

When your order is delivered, you will be informed by SMS from the cargo company.

After your order has been shipped, your order will be sent to the 'Where is my cargo?' You can follow the link.
What are the shipping charges?

The shipping fee for your order varies according to the shipping country you have chosen and the shipping company you have chosen.

You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.
Do I pay a shipping fee for the order I received from the cargo branch?

Since the shipping fees are the transportation cost of the order you have given, there is no fee difference when it is delivered to your door or received from the branch.

Payment at the Door Service Intermediation Fee is also collected when you make payment from the cargo branch for your orders.
What should I pay attention to when receiving my cargo?

We recommend that you make sure that the package is unopened when receiving your order. We recommend that you take your undelivered orders from the specified branch within 3 days so that they are not returned to us.
Can I receive my cargo from the branch?

Together with your cargo tracking number, you can contact the cargo company and indicate that you want to receive your cargo from the branch.
Is delivery available on public holidays?

Cargo companies deliver between 09:00-18:00 on weekdays and between 09:00-13:00 on Saturdays.

No deliveries are made on Sundays and public holidays.
Which shipping companies do you work with?

We work with MNG and Yurtiçi Kargo for all our Turkey shipments.

Our overseas shipments vary according to the destination countries.
How do I track my order?

After logging in as a member, by clicking on my account icon in the upper right corner of the homepage; You can find out from the "My Orders" section, by clicking the "Where is my Cargo" button in the same menu, by contacting the relevant cargo company with your "Cargo Tracking Code" included in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company, or by visiting the website.
Which countries do you ship to?

We ship to more than 100 countries.

We have listed some of the countries we frequently ship to below.

If your country is not listed in the address steps, you can get detailed information by sending an e-mail to [email protected].

Europe

Germany, Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Finland, France, Georgia, Croatia, Netherlands, England, Republic of Ireland, Scotland, Spain, Israel, Sweden, Switzerland, Italy, Iceland, Montenegro, Cyprus , Kosovo, Northern Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Macedonia, Malta, Moldova, Monaco, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Greece

Africa & Middle East

Bahrain, United Arab Emirates, Algeria, Morocco, Israel, South Africa, Iraq, Iran, Qatar, Kuwait, Libya, Lebanon, Egypt, Saudi Arabia, Jordan

America

USA, Canada, Mexico

Asia and Pacific

Australia, Azerbaijan, Kazakhstan, Kyrgyzstan, Uzbekistan, New Zealand
Cancellation & Refund & Exchange
What is your return code?

MNG Cargo agreement code: 704494747

Please Request "Return Confirmation Code" from our Customer Support Line.
What are your Exchange and Return procedures?

You can return the product or products you have purchased for exchange and return within 14 days from the date of receipt, provided that it is unused, the tags are not removed and it is with the invoice.

During the return process, the shipping cost is not refunded, and the amount of your order is refunded. There is no refund in Cash on Delivery and Remittance, and exchanges are available for all payment types.

If there is a campaign discount applied to your order, the discount amount is deducted from your order and the refund process is provided.

Cash at the Door and Credit Card at the Door orders are non-refundable, exchangeable.

There are no exchanges or returns for products in the accessory category.
How can I do Exchange and Return?

Go to 'My Orders' from the 'My Account' section at the top right of Tubabutik.com.

Press the 'Easy Return' button. Select the product to be returned and the reason for the return.

If you have purchased more than one product of the same product, you must also select the number of products to be returned.

Make a note of your order number and request your return code from the WhatsApp support line.

Put the invoice together with the items to be returned in one package. Deliver the package to MNG Cargo with the return shipping code. Simply provide the code, and you don't need to specify a Return address.

If you want to send your exchange or return cargo with another cargo company, please note that the shipping fee must be covered by you.

You are responsible for the exchange and return of your orders from abroad. It is not possible to exchange or return products whose tags have been removed, used, and damaged in a way that cannot be resold.
Are there any cuts in returns?

The Shipping Fee and Payment at the Door Service Fee you paid for the products to reach you are not refundable.
Will I pay for Exchange and Return shipping costs?

You can send your cargo via "MNG Cargo" with the return code you will receive from the "My Return Requests" page.

Shipping costs are deducted from your balance for returns or exchanges.

If you order with payment at the door, + 19,99 TL service fee will be deducted from your balance.

You are responsible for the exchange and return of your orders from abroad.

Products that have been detached, used or damaged in a way that cannot be resold are not subject to exchange or return.
Membership
How can I update my membership information?
How can I cancel my membership?
I forgot my password, what should I do?
Can I order without being a member?
Privacy & Security
What is the legal basis for Tuba Butik collecting personal data?
What methods does Tuba Butik use to collect personal data?
How Are Website Cookies Used?
How does the Website use third-party cookies for advertising and retargeting?
For what purposes does Tuba Butik use personal data?
How does Tuba Butik protect your personal data?
Does Tuba Butik share your personal data?
What are your rights arising from the Personal Data Protection Law?
How can I be informed of legislative changes regarding personal data?
How can I be sure that data is kept up to date and correct?
Would you like to ask Tuba Butik a question about your personal data?
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