FAQ

 

1. How can I become a member?

By clicking the "BE A MEMBER" link on the main page of www.tubabutik.com, you can fill out the membership form and become a member immediately and start shopping. You do not need to pay any fee to become a member of our site.

2. Why should I become a member?

  • Members of www.tubabutik.com benefit from many advantages: New members "I want to be informed about campaigns, announcements and notifications by e-mail." should mark the field.
  • Because www.tubabutik.com members have the opportunity to view detailed photos of the products they like with just one click while sipping their tea and coffee.

Thanks to the fact that the product is in our stocks at the same time as the stores, we can provide fast service to our customers in exchanges as well as in their shopping.

3. Can I shop without being a member?

You can visit tubabutik.com online shopping site without being a member and you do not need to be a member to complete your shopping.

 

4. How can I update my membership information?

After logging into our site with your user name and password, you can update your membership information in the "MY ACCOUNT/MY MEMBERSHIP INFORMATION" section.

5. I forgot my password, what should I do?

If you have forgotten your password, it will be sufficient to click on the 'I FORGOT MY PASSWORD' link in the member login section and enter your e-mail address that you specified when registering in the box on the next page.

6. Can I make changes to my order?

No changes can be made to your order. If you want to make changes to your order, if your order has not been shipped, the payment for your old order will be refunded. Then you need to create a new order again. If your order has been delivered to cargo, you must send the products to us with a return/exchange request.

7. Which payment options can I use for my purchases?

You can pay for your orders with Credit Card, Debit Card, Money Order/EFT and Cash on Delivery method.

(You can make installments to the credit cards of 7 contracted banks (Bonus, World, Axess, CardFinans, Maximum, Paraf, Advantage), you can also pay with a debit card.)

8. To which banks can I make money transfer/EFT payments?

Bank name and IBAN number:

ARİF YEŞİLBUCAK

GARANTİ BANK  TR950006200132000006626726

 

9. What should I do after I make my money order/EFT payment?

After making your payment, you need to send your receipt to WhatsApp number 0530 150 53 87.

10. How long does it take to receive my order?

Your order will be delivered to cargo within an average of 1 business day after your payment is confirmed. There may be a delay of 1 to 2 days in product deliveries during special days, weeks and public holiday periods.

11. Is VAT included in the price of the products I buy?

All prices you see on our site include VAT. The VAT amount of the products you buy is indicated on the invoice as 8% for clothing.

12. What is the distance sales contract and preliminary information form?

They are legal texts that are arranged to protect the consumer in remote sales such as online shopping and that the consumer must read and approve before placing their order.

13. How can I cancel my order?

After you have placed your order on tubabutik.com, if your product has not been packaged yet, you can send us a cancellation request by clicking the "Cancel Order" button in the "My Account/Orders" section. Or you can report it to the WhatsApp number 0530 150 53 87. Your order will be canceled during the day.

14. Do you do wholesale on your site?

There is no wholesale sale on www.tubabutik.com. You can send your wholesale requests from Tuba Butik to the WhatsApp line at 0530 150 53 87 or to [email protected]

15. Which cargo company do you work with?

We deliver our products with Yurtiçi Kargo, UPS and Tuba Express. Likewise, if you live in Turkey then you can send your returns to us via Yurtiçi Kargo.

 

17. What should I do if my order is incomplete?

You can reach our customer representative on the WhatsApp line at 0530 150 53 87 or by sending an e-mail to the [email protected] e-mail address.

18. When will my cargo arrive?

After the payment of your order is confirmed, your product is delivered to the cargo within an average of 1 business day. After your product is delivered to the cargo, the delivery time varies between 1 and 2 days, depending on your region.

 

19. Is delivery available on public holidays?

No deliveries are made on public holidays.

20. Can I change the recipient name of my order?

The recipient name given during the order cannot be changed later.

21. My order has been shipped, but I want to change the address. What should I do?

Address changes cannot be made by us after your order has been delivered to the cargo. In such cases, you can get detailed information by calling Yurtiçi Kargo customer service according to the delivery type you have chosen while creating your order.

22. My order has arrived when I am not at my address, what should I do?

In cases where your orders cannot be delivered to you, a note is left by the cargo company you have chosen. You can contact the cargo branch where your order specified in this note was left.

23. Can I pay at the door?

On www.tubabutik.com, cash on delivery and credit card options are available at the door. (Just in Turkey)

24. I cannot add products to my cart. What should I do?

In cases where you cannot add a product to your cart, you can reach customer services on the WhatsApp line at 0530 150 53 87.

25. In how many days can I return the product I purchased?

You can return the purchased product within 14 days, provided that it has not been used in any way. Returns of products that comply with the return procedures will be approved, and the product fee will be deposited into your account within 1 to 2 business days. It may take 7-14 business days for this fee to be reflected in your account due to bank procedures. There are no returns on discounted products. There are no refunds on payments at the door.

26. Which products can I return?

The packaging of the product you want to return must be undamaged and unused. You must send the product/products you want to return with their original box and all accessories.

Note: Accessory products cannot be exchanged or returned.

Note: All products are refunded by deducting shipping charges.

Note: Exchange or refund is made for overseas orders. Refunds are made after deducting all shipping charges and taxes.

 


27. Will the service fee be refunded in the return of the order I have created with payment at the door?

Payment at the door service fee is non-refundable.

29. How can I cancel my membership?

You can send an e-mail to the customer service of [email protected] regarding the cancellation of membership.

30. Which browsers can I use to shop from tubabutik.com?

You can access tubabutik.com from Internet Explorer, Chrome, Mozilla and Safari browsers.

31. How can I reach customer service?

You can reach our customer service via WhatsApp line 0530 150 53 87 or via [email protected]

Çerez Kullanımı

Size daha iyi bir alışveriş deneyimi sunabilmek için kişisel veri politikamız doğrultusunda çerezler kullanıyoruz. Daha fazla bilgi için tıklayınız.