CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS

 


EXCHANGE AND RETURN CONDITIONS:

After the product reaches us, you will be exchanged for the same or another product. No order or product separation is made before the product reaches us.
There are no Exchanges & Refunds on DISCOUNTED PRODUCTS and ACCESSORIES.
There are no refunds for payments at the door and for REFER/EFT. Refunds are available for credit card payments.
Shipping costs of all products you send to Tubabutik.com for exchange and return belong to the buyer.

In exchanges, you can send the cargo with our contracted cargo with a counter payment.
The shipping cost amount will be deducted from your balance. Please do not pay for shipping.

Exchange code for domestic cargo :  472089360
Exchange code for Mng cargo :  458201575 

In the return process, the shipping cost is not refunded, and the amount of your order is refunded.

There are no EXCHANGES or RETURNS on promotional products.
However, it may vary according to the campaign, you can contact our customer service to get detailed information about the subject.

You must deliver the products you want to exchange and return to the cargo in an unused, undamaged, unwashed and unwashed condition.

 

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. The BUYER is subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product purchased.
  3. Shipping costs, which are the product shipping costs, will be paid by the BUYER.
  4. Each purchased product is delivered to the person and/or organization at the address indicated by the BUYER, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the BUYER may terminate the contract.
  5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
  6. In the event that the sale of the purchased product becomes impossible, the SELLER must notify the BUYER in writing within 3 days of learning about this situation. The total price must be returned to the BUYER within 14 days.
     

IF THE PURCHASED PRODUCT IS NOT PAYABLE:

  1. If the BUYER does not pay the price of the purchased product or cancels it in the bank records, the SELLER's obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

  1. The BUYER has to choose all alternative and mandatory security measures regarding use over the internet and adjust their bank settings accordingly. However, after the product is delivered, if it is determined that the credit card to which the BUYER has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the SELLER by the relevant bank or financial institution, the BUYER shall pay the shipping cost of the product subject to the contract to the SELLER within 3 days. must be returned to the SELLER as it belongs to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

  1. If force majeure occurs that the SELLER cannot foresee and the product cannot be delivered on time, the BUYER is notified. The BUYER may request the cancellation of the order, the replacement of the product with a similar product or the postponement of the delivery until the obstacle is removed. If the BUYER cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the BUYER has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation. The time for the credit card refunds to be reflected on the credit card accounts is at the disposal of the relevant bank, and it is possible to transfer the relevant amount to the BUYER's account within 2-3 days.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

  1. The BUYER shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. will not receive the damaged and defective goods/services from the cargo company or keep a report. Otherwise; The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the product after delivery.

RIGHT OF WITHDRAWAL:

  1. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.
  2. Cayma hakkının kullanımından kaynaklanan masraflar SATICI’ya aittir.

NOTICE OF THE SELLER'S RIGHT OF WITHDRAWAL:

  1. Arif Yeşilbucak - Tuba Butik  Adres: 19 Mayıs Mahallesi, 19 Mayıs Caddesi No: 35 Kat: 1 Şişli / İstanbul

Telefon: 0850 532 69 56                                  E-posta: [email protected]

DURATION OF THE RIGHT OF WITHDRAWAL:
  1. In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax, e-mail or return request form within 14 (fourteen) days, and the product's accessories, invoice and other documents must be delivered to the BUYER's address completely and undamaged. It is obligatory to return it through the contracted cargo company.

USE OF THE RIGHT OF WITHDRAWAL:

  1. If the right of withdrawal is to be used, the product must not have been used in any way. Invoice and other documents must be returned with the product in full.
  2. The product must be delivered complete and undamaged, together with the return form of the product, the box of the products to be returned, the packaging, if any, and the standard accessories.
  3. Provided that the buyer is a consumer; If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.

 

RETURN TERMS:

  1. The SELLER shall examine whether the returned documents and products are complete, undamaged, and whether the withdrawal conditions are fulfilled, including whether the right of withdrawal is used in accordance with the legal legislation, within 20 days at the latest from the receipt of the withdrawal notice, the product and all the above-mentioned documents and annexes and its return. will complete and notify the BUYER.
  2. As a result of the evaluation of the product, documents and other conditions, if it is determined that the right of withdrawal is not in accordance with the legislation and the conditions in this article, the product is returned to the BUYER with its justification, at the shipping cost of the BUYER. If it is determined that the right of withdrawal is used in accordance with the legislation, the price of the product is returned to the BUYER. If the "Same Day Delivery" option is selected, the BUYER is responsible for the cargo and service fee related to this special service purchased by the BUYER, and the relevant price is not refundable within the scope of the right of withdrawal.
  3. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount utilized within the scope of the campaign will be canceled and will be deducted from the amount to be refunded within the scope of the right of withdrawal. If the amount of discount enjoyed by the BUYER exceeds the price of the product for which the right of withdrawal is used, it is separately requested from the BUYER.

CASE OF DEFERRED AND LEGAL CONSEQUENCES

  1. The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
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